Frequently Asked Questions

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Registration

  • If you have received an automated call or a PepsiCo Representative has spoken to you about ordering through PepsiCo Partners, you may self-register by clicking the "Register Now" hyperlink on the login page and entering the required information.

  • If you experience any issues or would prefer to have a Support Representative assist you in the registration process, please call 1-800-963-2424 and choose prompt 3 for All Other Options and then choose prompt 4 for PepsiCo Partners Support.

  • Your Account Number can be found on your delivery invoice provided by your delivery driver. If you don’t have access to a delivery invoice, click "No" in response to the "Do you know your Account Number?" question on the top of the Registration page and then:

    • Call 1-800-963-2424 to speak to a Support Representative, or
    • Click the "Contact Us" link in the "If you don’t remember your account number…" statement and fill out the form.
      • Choose "Registration Question" for the Subject
      • Enter "?" in the Account Number field and fill out the rest of the form completely and Support Representative will contact you with your Account Number

  • If your Physical Address Street Number doesn’t begin with a number, click "No" in response to the "Do you know your Account Number?" question on the top of the Registration page and then:

    • Call 1-800-963-2424 and choose prompt 3 for All Other Options and then choose prompt 4 for PepsiCo Partners Support, or
    • Click the "Contact Us" link in the "If you don’t remember your account number…" statement and fill out the form.
      • Choose "Registration Question" for the Subject
      • Fill out the form completely and include "My Physical Address Street Number doesn’t begin with a number…" in the Comment field and a Support Representative will contact you to complete your registration.

Order History/Delivery Status

Out of Stock Products

Returns

Modify or Cancel Orders

Product Pricing & Promotions

Order Comments/Delivery Instructions

My Equipment Service

Billing & Invoices

User Administration

My Profile

Create Order

Cutoff Time & Off Schedule Orders